Shipping policy

Shipping Policy

Last updated: March 11, 2026

This website is operated by T&C Global Ecom LLC. We are committed to ensuring your jewellery reaches you safely and transparently.

1. Order Processing Time

All orders at Lunary are subject to a processing period before shipment. Our handling time is typically 1–3 business days (Monday to Friday). During this time, we prepare your items and conduct a quality check before dispatch from our international fulfillment centres.

2. Shipping Methods, Costs & Estimated Delivery Times

Once your order has been processed, the estimated transit times and costs are as follows:

United Kingdom

Standard Shipping: 4–12 business days — FREE
Express Shipping: 4–8 business days — £3.99

International (USA, Europe, Australia, Canada)

Standard Shipping: 4–12 business days — FREE
Express Shipping: 4–8 business days — £3.99

Total delivery time = Processing time (1–3 days) + Shipping time.

Please note: Orders are fulfilled from international warehouses. While we strive to meet the above estimates, transit times may vary depending on your location and carrier availability.

3. Potential Delays

While we and our carriers strive to meet these delivery windows, please note that estimated times may be impacted by factors beyond our control, such as customs delays, extreme weather conditions, or public holidays. We appreciate your patience during these periods.

4. Order Tracking

We provide a tracking number for every order. Your tracking information will be sent via email as soon as your order has been dispatched. If you need assistance, please contact us at contact@lunaryjewelry.com.

5. Customs, Duties, and Taxes

For our customers in the United Kingdom, orders under £135 typically include VAT at checkout. For international orders, any additional customs fees or local taxes incurred at the destination are the responsibility of the customer.

6. Damaged or Defective Items

If your item arrives damaged, your rights are protected under the Consumer Rights Act 2015. Please contact us within 48 hours of delivery with your order number and photos of the damage, and we will arrange a replacement or full refund.

7. Support

For any further questions, our support team aims to respond within 24 hours.